1. Who Operates the Application

The Blokkiesraaisel mobile application, backend services, and associated websites (collectively, the "Application" or "Service") are owned and operated by:

• Operator / Developer: LegitDev ("we", "us", or "our")
• Official Website: https://blokkiesraaisel.legitdev.com
• Official Support Email: [email protected]
• Applicable Legal Jurisdiction: Republic of South Africa

2. What the Application Does

Blokkiesraaisel is an interactive digital crossword puzzle game created specifically for Afrikaans-language word puzzle enthusiasts. The Application provides:

• High-quality, handcrafted 15×15 symmetric Afrikaans crossword puzzles across varying difficulty tiers.
• Dynamic solving aids, including two-tier clue assistance and in-game hints.
• In-game virtual coin economy used to unlock hints, letter reveals, and solution assistance.
• Public leaderboards, high score tracking, and monthly crossword tournament competitions where registered participants can compete for prizes.
• Optional ad-supported rewards (via Google AdMob) and optional in-app purchases (via Google Play In-App Billing) for ad-free access and hint coins.

3. User Responsibilities & Acceptable Use

By creating an account or using the Application, you agree to the following obligations:

• Eligibility: You must be at least 13 years of age, or the legal age required in your country of residence, to create an account. Minors must have permission from a parent or legal guardian.
• Accurate Registration: If you register to participate in the competitive monthly leaderboard, you agree to provide accurate, current, and truthful personal details (first name, surname, email address, and optional telephone number). Inaccurate or fraudulent contact information may result in forfeiture of any tournament prizes.
• Account Security: You are responsible for safeguarding your login credentials (password or linked Google/Facebook accounts). You must notify us immediately at [email protected] if you suspect any unauthorized access to your account.
• Fair Play Policy (Anti-Cheating): You agree to play fairly. You strictly agree NOT to:
  • Decompile, reverse-engineer, modify, or tamper with the Application client, network protocols, or server APIs.
  • Use bots, automated scripts, macros, memory editors, auto-clickers, or emulators configured to gain an unfair leaderboard advantage.
  • Exploit software bugs, timing loopholes, or unintended glitches to generate scores, coins, or completed puzzles. Any discovered exploits must be reported promptly to support.
  • Attempt to bypass, disable, or tamper with ad verification mechanisms or in-app payment validation routines.
• Compliance with Laws: You agree not to use the Application for any unlawful, defamatory, abusive, or fraudulent purpose.

4. In-App Purchases & Virtual Items

The Application offers optional digital goods and services, including in-game coins, hint packages, and ad-free access passes (e.g., 30 Days Ad-Free Pass):

• Limited License: In-app purchases grant you a personal, limited, non-exclusive, non-transferable, revocable license to access and use virtual items solely within the Blokkiesraaisel game.
• No Real-World Cash Value: Virtual coins, hints, points, and items have no real-world monetary value. They do not constitute currency, property, or intellectual property, and they cannot be redeemed, refunded, transferred, exchanged, or converted into real money, physical goods, or any other assets outside the Application.
• Non-Transferability: Virtual balances and purchases are linked strictly to your registered account and may not be sold, gifted, bartered, or transferred to another player or account.

5. Payment and Refund Policies

All monetary transactions for digital items within the Application are processed directly through the official Google Play In-App Billing system.

• Secure Billing via Google Play: Payments are charged directly to your payment method registered with your Google Play Account at the confirmation of purchase. LegitDev does not collect, process, or store credit card numbers or banking credentials.
• Pricing and Taxes: Prices are displayed in your local currency within the Google Play interface and include applicable VAT, sales tax, or digital services tax where legally mandated. We reserve the right to revise digital product pricing at any time.
• Refund Policy (Governed by Google Play):
  • Because digital purchases (such as virtual coins or ad-free access days) are consumed or immediately applied upon purchase, all sales are generally final and non-refundable to the fullest extent permitted by applicable law.
  • Google Play Official Refund System: If you made an accidental purchase or wish to request a refund, you must submit a refund request directly through Google Play in accordance with Google Play's standard refund policies: Google Play Refund Guide.
  • Technical Delivery Failures: In the rare event that Google Play successfully charges your account but the purchased virtual items or ad-free days fail to credit to your account due to a technical synchronization issue, please contact us at [email protected] with your official Google Play Order ID (starting with GPA.xxxx-xxxx-xxxx-xxxxx). Our support team will verify the transaction with Google and manually credit your account.

6. Subscription Conditions (If Applicable)

Where recurring subscriptions (e.g., automated recurring monthly VIP or puzzle subscriptions) are offered in the Application:

• Billing Cycle: Subscriptions are billed on a recurring basis according to the billing cycle selected at the time of purchase (e.g., monthly or annual) through your Google Play Account.
• Automatic Renewal: Your subscription automatically renews unless auto-renew is cancelled at least 24 hours before the end of the current billing cycle. Your Google Play Account will be charged for renewal within 24 hours prior to the conclusion of the active period.
• How to Cancel: You can manage or cancel your subscription at any time through your Google Play settings:
  Open Google Play Store → Tap your Profile Icon → Tap "Payments & subscriptions" → Tap "Subscriptions" → Select Blokkiesraaisel → Tap "Cancel subscription".
• Effects of Cancellation: When you cancel, you will continue to enjoy subscription benefits until the end of your current paid billing period; no partial or prorated refunds are issued for the remainder of that period.
• Non-Recurring Purchases: Standard 30-day ad-free access passes are one-time non-consumable/consumable digital purchases that expire automatically after 30 days and do not renew automatically unless explicitly designated as a recurring subscription in Google Play.

7. Account Termination & Data Deletion

You and LegitDev each have rights regarding account closure:

• User-Initiated Deletion (Google Play & Apple Compliant): You have the absolute right to terminate your account and permanently remove your personal data at any time.
  • In-App Deletion: Navigate to Profile → Account Settings → Delete Account inside the game. Your account, personal details, game progress, and rankings are wiped immediately from our live database.
  • Web Deletion Portal: You can also submit an automated deletion request without opening the app at our dedicated page: Delete Account Request Page.
• Operator Termination for Cause: We reserve the right to immediately suspend, restrict, or terminate your account, leaderboard entries, or access to the Service, without prior notice, if:
  • You violate any provision of these Terms of Service or our Fair Play Policy.
  • You engage in fraudulent payment activity, chargebacks, or unauthorized transactions.
  • You submit abusive, offensive, defamatory, or fraudulent information.
  • Required by law, regulation, or legal process.
• Effect of Termination: Upon termination or deletion, all rights granted to you under these Terms cease immediately, and any unused virtual coins or passes are forfeited without liability.

8. Limitation of Liability & Warranty Disclaimers

• "As Is" and "As Available": The Application and all content, puzzles, features, and virtual items are provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, whether express, statutory, or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted availability.
• Service Interruptions & Updates: We do not guarantee that the Application will be completely error-free, uninterrupted, secure, or free from viruses or other harmful components. We reserve the right to perform maintenance, update content, adjust puzzle dictionaries, or suspend features at any time.
• Limitation of Liability: To the maximum extent permitted by applicable South African and international law, in no event shall LegitDev, its directors, developers, employees, affiliates, or licensors be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, loss of data, loss of goodwill, device malfunction, or gameplay interruption arising out of or related to your use of or inability to use the Application.
• Liability Cap: In jurisdictions where the limitation or exclusion of certain liabilities is restricted, LegitDev's total cumulative liability for all claims arising out of or in connection with these Terms shall not exceed the total amount actually paid by you through Google Play for the Application during the three (3) months immediately preceding the event giving rise to the claim.

9. Applicable Legal Jurisdiction & Governing Law

• Governing Law: These Terms of Service, their interpretation, and any dispute arising out of or related to the Application shall be governed by, construed, and enforced in accordance with the substantive laws of the Republic of South Africa, without giving effect to any principles of conflicts of law.
• Jurisdiction: You agree that any legal suit, action, or proceeding arising out of or relating to these Terms or the Application shall be instituted exclusively in the competent courts situated in South Africa.
• Consumer Rights: Nothing in these Terms shall limit, restrict, or exclude any mandatory statutory rights available to consumers under the South African Consumer Protection Act, 2008 (CPA), the Protection of Personal Information Act, 2013 (POPIA), or applicable local consumer protection regulations that cannot be lawfully waived by agreement.

10. Contact Information

If you have questions, feedback, inquiries regarding these Terms of Service, or require technical support regarding Google Play purchases, please contact us: